If you are ill or you are unable to attend your lesson due to another difficulty, please let me know as soon as possible.
You must tell me 24 hours ahead of time if you want to change a scheduled lesson. If you cancel a lesson on the same day or do not let me know that you cannot attend your lesson then you will lose the credit for your lesson.
Arriving Late for a Lesson
If you arrive late for a lesson, this time will be deducted from the total duration for the lesson. For example, if you have a 45 minute lesson and you arrive 15 minutes late, then your lesson will be 30 minutes long.
I will wait for a maximum of 20 minutes for you to arrive before I go offline and it will be a missed lesson for you.
It is your responsibility to check that you have sorted out any technical difficulties relating to microphones, video, internet connection etc. before starting the lesson. If however, you experience technical difficulties resulting from weather conditions or other circumstances that are beyond your control, I will be happy to rearrange the lesson for another time.
Your lessons will expire after 90 days of purchasing them. If you don’t take all of your purchased lessons within 90 days, you will lose the credit for those lessons.
If you go 30 days without taking a lesson with me and you do not reply to any emails or Skype chats to schedule a new lesson, you will lose your credit for the remaining lessons.
Cancellation by Me
Although it is unlikely to occur, if some unexpected circumstances occur which means I have to cancel my lesson with you, you will receive a full refund for the lesson or I will happily rearrange a lesson at another time.